At 8am, you might feel pretty good about the day’s schedule. Your plan of attack has your field service team ready to install, maintain, and replace critical infrastructure. Your employees are the face of the company – working with customers and making them feel safe, valued and respected.
But by 1pm, your battle plans have likely started to fall apart. Maybe there are an unusually large number of emergency calls or weather delays. Perhaps some jobs are taking longer than expected to complete. If your field service management solution can’t account for these factors, you’re never going to win the battle—let alone the war.
What if there was a system that knew how your field employees worked, how quickly they could complete certain types of jobs, and could keep them in touch with one another to provide additional help and coverage where needed? That kind of calculation and accuracy is what ETAdirect brings to the table.