When I first started work at TOA Technologies, friends and family asked me a few questions about field service management. The most pressing being, “Uh, what is field service management?”
An excellent question, because it took me some time myself to grasp some of the basics. Now I know exactly what field service management is and, more important, what it is when it’s done right.
“Right” is the operative word here, seeing as TOA strongly believes in the necessity of dispatching “the right person, to the right place, with the right tools and parts, at the right time.” A mobile employee achieves all this righteousness through a field service management software solution offering a toolbox of cutting edge technology. This technology must continually adjust with a company’s changing business requirements. Whether a company or a consumer needs an elevator inspected, an ATM repaired, a sofa delivered, a bulldozer serviced or smart meter installed, all these tasks must be done right the first time.