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A "Moneyball" Approach to Field Service Management

  
  
  
What does "Moneyball" and Field Service Management have in common?

Most movie and baseball lovers have heard this famous quote from the movie, “Bull Durham”: “This is a very simple game. You throw the ball, you catch the ball, you hit the ball.”

But as shown in the book, “Moneyball,” by Michael Lewis, and later in the film of the same name, starring Brad Pitt, there are an infinite number of factors that go into throwing, catching and hitting the ball productively for a team.

That’s where the science of sabermetrics, or “Moneyball,” comes in. More than the ability to throw, catch and hit the ball well, it’s the practical application of statistical analysis of such stats as batting averages, runs-batted-in and on-base percentages that make the biggest difference to a team’s success.



BYOD: You Can Run, But You Can’t Hide – and That’s a Good Thing

  
  
  
Bring Your Own Device

In early March, Apple quietly sold its 500 millionth iPhone. It took the company four years to sell its first 100 million, but it notched 200 million in just one year, with subsequent milestones reached in ever-shorter timeframes. With a new iPhone rumored to be ready for launch later this year along with more offerings for emerging markets, the next 100 million might come more quickly than ever.

Creating Trust With Smarter Field Service Operations

  
  
  
Trust is the cornerstone of every great customer relationship | "Peaceful Resolution" by Nomadic Lass is licensed under CC 2.0 Generic.

In today’s competitive business environment, the value of a lifelong customer increases every day. Customers stick around when they are invested in a relationship with your organization that creates a benefit for them and when they feel valued.

These long-term relationships can be complex, but nearly all are founded on a simple principle, trust.

Trust is crucial to the survival of any business. Earning, protecting and nurturing trust is essential in every customer interaction, but none more important than the first one.



Selfies, Self-Driving Cars and Service Teach Us About Mobility

  
  
  
Ellen Twitter Selfie

What do the inventor of Google Glass, Ellen DeGeneres and a business architecture director at a New England telecommunications provider have in common?

Ask the Correct Cloud Computing Questions From the Start

  
  
  
Companies like Telefonica, with large field service organizations, are asking WHY before HOW in relation to cloud applications

There’s a lot of content on the web – articles, white papers and research reports, videos, etc. – covering the “how” of cloud computing.  How do I build a team to support these cloud solutions? How do I manage cloud services centrally through my IT organization? How should I integrate other business units? Do I need a public, private or hybrid cloud?

Three ways European cable operators can differentiate despite high regulation

  
  
  
Cable Congress preview Three ways European cable operators can differentiate despite high regulation

If it seems like the cable industry is under even more competitive pressure than usual, it is. And while much of the recent attention has been on M&A activity in the United States, the cable market is actually just as contentious across Europe, thanks to a much different – and in some ways even more challenging – regulatory environment.

Four Questions About Field Service Utilities Should Ask Before the Next Big Storm

  
  
  
This view of Chicago was taken from Diversey Harbor on January 7, 2014, when a trough of the Northern Hemisphere polar vortex looped south across the United States, putting much of the country in a deep freeze. Credit: Edward Stojakovic (Creative Commons, http://creativecommons.org/licenses/by/2.0/)

The “polar vortex” is dominating the news and stories are spreading about snow and ice in places that haven’t had a deep freeze in years. Inevitably, there has been an uptick in power outages, burst water mains, and natural gas and propane shortages. Bad weather brings with it the fear that something will go wrong and utilities’ customers will be left without access to one of the services—heat, electricity, water, or waste disposal—that they consider indispensable.

Reliability in the Cloud? Count On It.

  
  
  
Cloud solutions like TOA Technologies' ETAdirect leverage a highly secure infrastructure

What does it mean when information is stored in the cloud? It’s definitely not data suspended in tiny droplets of water spinning about in a Cumulonimbus formation. So if you store your data, processes, and mission-critical business information in the cloud, where does it all go? And once it’s there, is it safe?

Cloud Computing
When folks talk about “the cloud,” they’re talking about cloud computing. Cloud computing connects shared resources – including servers, hardware and services – through a web-based platform. This means that an organization’s information is stored on servers at other locations rather than on in-house servers. This information is then available immediately and continuously via the Internet.

Advantages of the Cloud
The cloud is safe and reliable; simple and straightforward. The cloud is a sustainable option that grows when your company is ready to grow.

There are many advantages to using this method of data management.





Utilities Prepared for Battle with Powerful Field Service Management Tools

  
  
  
Utility workers turn to powerful field service management tools to help manage complex scheduling

At 8am, you might feel pretty good about the day’s schedule. Your plan of attack has your field service team ready to install, maintain, and replace critical infrastructure. Your employees are the face of the company – working with customers and making them feel safe, valued and respected.

But by 1pm, your battle plans have likely started to fall apart. Maybe there are an unusually large number of emergency calls or weather delays. Perhaps some jobs are taking longer than expected to complete. If your field service management solution can’t account for these factors, you’re never going to win the battle—let alone the war.

What if there was a system that knew how your field employees worked, how quickly they could complete certain types of jobs, and could keep them in touch with one another to provide additional help and coverage where needed? That kind of calculation and accuracy is what ETAdirect brings to the table.



Field Service Management Top Ten: Talking the Talk

  
  
  
The Top 10 Keywords in Field Service Management

As with any industry, there is a lot of lingo involved when talking about field service management. Don’t worry if you don’t know all of the terms: we’re here to help. Here is a glossary of the top ten words and phrases that are frequently used in field service management.

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